Enclosed in frame carton is the safety envelope. The Sharkline safety stickers must be installed as per following instructions.

Failure to properly install Sharkline warning labels will void warranty.

Failure to mount these safety labels may subject you to substantial liability in case of injury.

STICKER MUST BE PLACED ON WALL NEXT TO ENTRY TO POOL

STICKER TO BE PLACED ON LINER ABOVE WATER LINE OPPOSITE ENTRY TO POOL

THESE WARNINGS ARE NOT TO BE REMOVED UNDER ANY CIRCUMSTANCES! IF THEY BECOME DISCOLORED OR FALL OFF, PLEASE REQUEST REPLACEMENTS FROM SHARKLINE WHICH WILL BE SENT AT NO CHARGE.

At the time of installation or during the first season, if an item appears defective, it must be returned to your dealer for inspection. If deemed necessary, the dealer will replace the defective item free of charge in accordance with manufacturer warranty.

As stipulated on the warranty contract, starting the second season through the end of the warranty coverage, if an item is defective you should contact the manufacturer and file a warranty claim.

To file your warranty claim, consult the internet web site www.mypoolwarranty.com.

The following materials and / or information are required in order to open and process a warranty claim :

  • All contact information including name, return address, daytime telephone number and email address.
  • Customers are asked to send color photographs clearly showing the area of concern of the pool. Usually four to six photos are sufficient.
    • Both wide and close up shots of pool damaged area
    • At least one photograph of the complete pool so that the ground preparation can be viewed
    • One photograph of the wall joint (from the outside of the pool – the skimmer and water return must be viewed)
  • A description of customer’s concerns including the description of the replacement parts required.

All warranty claims are handled in priority sequence please allow 4 to 6 weeks in high season for getting feedback from our Customer Service department. A letter or email will be written and forwarded outlining our disposition and the necessary steps to complete the warranty process. Warranty claim will be processed only if all required documentation is provided.